1. Introduction

Welcome to Padel Mews.
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a booking, or contact us.

By using our website or services, you agree to the terms outlined in this policy.

2. Who We Are

Padel Mews Ltd (“we”, “our”, or “us”) operates Padel Mews Melton Mowbray and other associated padel facilities in the UK.
If you have any questions about this policy, please contact us at:
📧 play@padelmews.co.uk

3. What Information We Collect

We may collect the following types of information:

• Personal details (name, email address, phone number) when you make a booking or contact us.

• Payment details, processed securely via our booking partner MATCHi (we do not store your payment information).

• Usage data such as pages visited, time spent on site, and how you found us, through analytics tools like Google Analytics.

• Communications you send to us (emails, messages, or feedback forms).

4. How We Use Your Information

We use your information to:

• Manage your court bookings and provide customer support.

• Send you important updates about your bookings or venue changes.

• Improve our website, facilities, and customer experience.

• Share relevant news, offers, or events (only if you’ve opted in).

5. How We Protect Your Information

We take data protection seriously.
Your personal data is stored securely, and we use industry-standard measures to prevent loss, misuse, or unauthorized access.

Payment information is handled securely through MATCHi’s encrypted payment system — we never store or access your card details directly.

6. Sharing Your Information

We only share your data when necessary to deliver our services, such as with:

• MATCHi, our booking platform provider.

• Service providers who help operate our website or email systems.
  We never sell or rent your personal information to third parties.

7. Cookies

Our website uses cookies to improve user experience and analyse site traffic.
You can control or disable cookies through your browser settings at any time.

8. Your Rights

You have the right to:

• Request a copy of your personal data we hold.

• Ask us to correct or delete your data.

• Withdraw consent for marketing communications.

To exercise your rights, please contact play@padelmews.co.uk.

9. Links to Other Websites

Our website may include links to other sites (such as MATCHi).
We’re not responsible for the privacy practices or content of those external websites — please review their policies before sharing your information.

10. Updates to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “last revised” date.

Last updated: November 2025